Shipping policy
Shipping Policy
Last Updated: August 16, 2026
Thank you for choosing Bobawoof. We are committed to making your shopping experience as simple and reliable as possible.
This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
1. Order Processing
Orders are normally processed within 1–3 business days after your payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow some time for tracking information to become active after the package has been shipped.
2. Shipping Destinations
Bobawoof ships to a wide range of destinations worldwide.
Available shipping methods and destinations may vary depending on the product and the customer's location.
Any shipping restrictions applicable to your location will be displayed during checkout where applicable.
3. Estimated Delivery Times
Delivery times vary depending on the destination, shipping method, product availability, customs procedures, and local carrier.
Unless a different delivery estimate is displayed at checkout or on the product page, our general estimated delivery timeframe is:
Estimated delivery: 7–25 business days after shipment.
Please understand that these are estimated delivery times and not guaranteed delivery dates.
Some international orders may take longer due to customs clearance, carrier delays, weather, public holidays, high shipping volumes, or other circumstances outside our reasonable control.
For customers located in the European Union, we will comply with applicable consumer laws concerning delivery times and delivery obligations.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
The shipping cost shown at checkout is the amount applicable to your order unless otherwise stated.
5. Tracking Your Order
When tracking is available, a tracking number will be sent to the email address provided when placing your order.
Please note that tracking information may not appear immediately after shipment. It can take several business days for the carrier's system to register and update the tracking information.
If your tracking information has not updated for several days, please contact us at:
6. International Shipping and Customs
Some Bobawoof orders may be shipped internationally or fulfilled by international fulfillment partners.
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country are the responsibility of the customer.
Bobawoof does not control customs processing times and cannot guarantee how long a package may remain in customs.
Customers are responsible for providing a complete and accurate shipping address and any information reasonably required for customs clearance.
7. Incorrect or Incomplete Addresses
Please carefully review your shipping information before completing your order.
Bobawoof is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated shipping address provided by the customer.
If an order is returned to the sender because of an incorrect or incomplete address, we will work with the customer to determine whether reshipment is possible.
Additional shipping charges may apply to reship an order where the original delivery failure was caused by incorrect information provided by the customer.
8. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us as soon as reasonably possible at:
Please include your order number and, where applicable, photographs of any visible damage.
We will review the situation and work with the relevant shipping or fulfillment provider to resolve the issue in accordance with our policies and applicable consumer protection laws.
Where applicable law requires Bobawoof to remain responsible for goods until they are delivered to the consumer, nothing in this Shipping Policy is intended to limit those rights or obligations.
9. Delivery Address Changes
If you need to change your shipping address, please contact us as soon as possible after placing your order.
We will try to accommodate address-change requests, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
10. Delivery Confirmation
Once the carrier records the package as delivered to the shipping address provided with the order, customers should promptly check their delivery location and contact the carrier if the package cannot be located.
If you believe your package was incorrectly marked as delivered, please contact us at morarusebastian345@gmail.com and we will assist you in investigating the delivery.
11. Contact Us
If you have any questions about your order or this Shipping Policy, please contact us:
Bobawoof
Email: morarusebastian345@gmail.com
We are happy to help with questions regarding shipping, tracking, delivery, and your order.
Important: Delivery estimates shown on individual product pages or at checkout may differ from the general estimates stated in this policy. Where a specific delivery estimate is provided for your order, that estimate will apply, subject to applicable law.